Marit Kile Hartshorn, Delivery & Operations Leader · AI native
Senior delivery leader with 18 years in digital agencies and product studios. I lead multidisciplinary teams through complex products and programmes.
I work out what’s really going wrong, help people agree on what to do next, and improve how teams work. I coach more than I direct, I keep an eye on the commercials, and I stay close to the work. When I see an opportunity, I test it small and turn it into practical change.
I live in Copenhagen and speak Norwegian, English, Danish and Swedish. I’m Global Head of Delivery at ustwo until January 2027.
I help product teams get unstuck and back to shipping.
Selected work
2024–2027. I lead a Delivery practice of 10 to 12 people across Malmö, London, New York and Latin America. I sort out escalations on 8 to 12 live projects at a time, built the dashboards we use to spot delivery and margin risk early, have reviewed more than 70 statements of work, and wrote our AI risk and governance process. Clients include NBCU, RVO Health, L’Oréal, Google, NFL and Huawei.
2022–2024. I ran some of the European studio’s hardest projects and was sent into troubled ones to find the cause, reset the team and get delivery moving again. Clients included Genomics England, Arab Bank and Logitech.
2019–2022. I took IKEA’s Upptäcka in-store kiosk platform from concept to a rollout plan for several markets, and launched IKEA’s Open Door Festival on time and on budget. I also worked with LEGO and Estée Lauder.
2014–2019. I was one of three coaches on Sky Kids, working with three feature teams on a project of more than 40 people. I also ran lean research with Volkswagen and design sprints for ASOS and Condé Nast.
2008–2014. Producer and then lead project manager at Jam, Dare, AllofUs, Hi-ReS! and Sennep, for Tesco Mobile, Barclays, Marks & Spencer, Sainsbury’s and The Economist.
In practice
SuprDogI covered for a Delivery Lead on leave and found bigger problems than anyone had mentioned. I built a realistic quarterly plan with the team, gave people clear ownership of a critical launch, and won back the client’s confidence with clear daily priorities.
LogitechI was brought in to reset a project that was slipping. I made it clear who owned what, improved how the team coordinated, and coached a less experienced colleague. Then I handed back a team that worked.
IKEA Open Door FestivalA streaming platform for IKEA, launched on time and on budget, with a fixed scope, content from around the world and a lot of stakeholders.
AI native
I build the AI tools my teams use, and the rules that make them safe to use with clients.
At ustwo I built a Claude agent that turns Slack and Notion updates into the monthly studio report, and a Claude Skill for executive reporting. I also wrote the AI risk process we use from proposal to handover, and a review framework for AI projects that teams run through a shared Claude Project.
Clients
- IKEAWork & Co
- LEGOWork & Co
- Googleustwo
- NBCUustwo
- L’Oréalustwo
- NFLustwo
- Skyustwo
- Volkswagenustwo
- Logitechustwo
- Genomics Englandustwo
- Estée LauderWork & Co
- ASOSustwo
- Condé Nastustwo
- Barclaysustwo / Dare
References
“I hired her twice … Marit was the person I’d turn to, and I always felt relieved once she was involved. She gets under the skin of a project, works out what’s really going on beneath the surface and finds practical ways to put it right.”
“Marit is an exceptional delivery coach and a caring leader. One of the best I’ve ever worked with. She makes sure everyone on the team is heard and able to contribute, and brings structure and clarity to whatever you’re trying to achieve.”
“Hugely knowledgeable about working with Agile and Lean teams and how to support them … She supported her teams and clients in all areas of product development. All of this was with lots of care, passion and professionalism.”
Contact
From January 2027 I’m open to a few conversations about senior delivery and operations roles, and consulting work.