# Marit Kile Hartshorn

> Delivery and operations leader based in Copenhagen, with 18 years in digital agencies and product studios. Global Head of Delivery at ustwo until January 2027. From January 2027 she's open to senior delivery and operations roles, and consulting work.

## Summary

Marit leads multidisciplinary teams through complex digital products and programmes, from research and concept through build, launch and optimisation. She's known for getting troubled projects back on track: working out what's really going wrong, helping people agree on what to do next, and improving how teams work. Her approach is coaching-led and commercially minded. She builds and uses AI tools in her own work, with Claude in particular, and writes the governance that makes them safe to use with clients.

Languages: Norwegian (native), English (native), Danish and Swedish (conversational). Norwegian national, authorised to work in the EU/EEA.

## Experience

- 2024–2027: Global Head of Delivery, ustwo. Leads a Delivery practice of 10 to 12 people across Malmö, London, New York and Latin America. Has reviewed more than 70 statements of work, built delivery and margin dashboards, and wrote ustwo's AI risk and governance process. Clients include NBCU, RVO Health, L'Oréal, Google, NFL and Huawei.
- 2022–2024: Principal Delivery Coach, ustwo Malmö. Ran the European studio's hardest projects and reset troubled ones. Clients included Genomics England, Arab Bank and Logitech.
- 2019–2022: Product Management Lead, Work & Co Copenhagen. Took IKEA's Upptäcka in-store kiosk platform from concept to a multi-market rollout plan; launched IKEA's Open Door Festival on time and on budget. Also LEGO and Estée Lauder.
- 2014–2019: Agile Delivery Coach, ustwo London & Nordics. Sky Kids (three feature teams, 40+ people, LeSS), lean research with Volkswagen, design sprints for ASOS and Condé Nast.
- 2008–2014: Digital Producer and Lead Project Manager at London agencies Jam, Dare, AllofUs, Hi-ReS! and Sennep.

## Capabilities

Complex product and programme delivery; delivery recovery and risk management; executive stakeholder alignment; cross-functional leadership and facilitation; people leadership and coaching; delivery governance and commercial protection; capacity planning and resourcing; change management; agile, lean and effective ways of working; AI-enabled workflows, reporting and governance.

## Claude Skills she has built

- Project health monitor: checks every live project for delivery confidence and margin variance, and posts a daily red, amber or green alert.
- SOW review: reads a statement of work before it's signed and flags risks in scope, margin and use of AI.
- Studio update: drafts the monthly studio update from KR dashboards, meeting notes and Slack, for a person to review.

## Education

BA (Hons) Theatre & Dance, Middlesex University. Creative Leadership, Kaospilots. Gestalt Coaching, Academy of Executive Coaching. Lean UX with Jeff Gothelf.

## Contact

- Website: https://maritkile.work/
- Email: maritkile@gmail.com
- LinkedIn: https://www.linkedin.com/in/marit-kile-hartshorn